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Frequently Asked Questions

Please see our FAQs, which include information about product availability.

Mpox (formerly monkeypox)

  • What is mpox and how is it spread?

    Mpox is a virus in the same family as cowpox virus, smallpox and several other, animal-related poxviruses.1 According to the Centers for Disease Control and Prevention (CDC), mpox is transmitted through close, personal, often skin-to-skin contact. Exposure consists of direct contact with body fluids, lesions or scabs, or indirect contact with objects, fabrics (clothing, bedding or towels) and surfaces that have been used by someone with mpox.

    1. About Mpox. CdcGov 2021. https://www.cdc.gov/poxvirus/mpox/about/index.html (accessed July 25, 2022).

  • Can cleaning and disinfecting prevent transmission of the mpox?

    According to the CDC, disinfection is recommended for all areas where a person with mpox has spent time, as well as for items considered to be potentially contaminated. Spread from contaminated items can and does occur, so cleaning, sanitizing and disinfection play an important role, especially in healthcare settings. Those taking care of an infected individual at home or in a professional setting should wear a mask, gloves and disinfect any surfaces or sanitize linens used by the sick individual.

  • What Clorox products are eligible to use against mpox?

    Per the Environmental Protection Agency (EPA) Emerging Viral Pathogen Policy, the following Clorox products are eligible for use against mpox:

    EPA Reg No. Product Name(s) Follow the directions for use and
    contact time for this/these organism(s)    		 Surface Usage
    5813-40 Clorox® Disinfecting Bathroom Cleaner
    Clorox® Scentiva® Bathroom Disinfecting Foamer    		 Rhinovirus (10 min) Hard Nonporous
    5813-73 Formula 409® Multi-Surface Cleaner
    Clorox® Disinfecting Mist
    Clorox® Scentiva® Disinfecting Surface Cleaner
    Clorox® Disinfecting All Purpose Cleaner    		 Rotavirus (10 min) Hard Nonporous
    5813-79 Clorox® Disinfecting Wipes1
    Clorox® Disinfecting Wipes3    		 Rotavirus (4 min) Hard Nonporous
    5813-89 Clorox® Toilet Bowl Cleaner with Bleach
    Clorox® Toilet Bowl Cleaner – Clinging Bleach Gel    		 Rhinovirus (10 min) Hard Nonporous
    5813-93 Clorox® ToiletWand® Rhinovirus (10 min) Hard Nonporous
    5813-113 Clorox® Scentiva® Disinfecting Wet Mopping Cloths
    Clorox® Disinfecting Wet Mopping Cloths    		 Rotavirus (4 min) Hard Nonporous
    5813-120 Clorox® Disinfecting Bleach Canine Parvovirus (10 min)
    Feline Parvovirus (10 min)    		 Hard Nonporous
    5813-121 Clorox® Germicidal Bleach4
    Clorox® Performance Bleach2    		 Canine Parvovirus (10 min)
    Feline Parvovirus (10 min)    		 Hard Nonporous
    5813-122 Clorox® Splash-Less® Bleach1
    Clorox® Scented Splash-Less® Bleach    		 Rhinovirus (6 min) Hard Nonporous
    5813-124 Clorox® Original Bleach (Puerto Rico) Canine Parvovirus (10 min)
    Rhinovirus (5 min)    		 Hard Nonporous
    1839-166-5813 Clorox® Disinfecting Multi-Purpose Spray Cleaning System Rotavirus (10 min) Hard Nonporous
    1839-166-5813 Clorox® Disinfecting Bathroom Foamer Cleaning System Starter Kit Rotavirus (10 min) Hard Nonporous
    34810-37-5813 Clorox® Plant-Based Disinfecting Wipes Rhinovirus (3 min) Hard Nonporous
    67619-16 Clorox® Toilet Bowl Cleaner with Bleach Rotavirus (10 min)
    Rhinovirus 39 (10 min)    		 Hard Nonporous
    67619-29-5813 Clorox® 4 in One Disinfecting Spray Coxsackievirus (5 min)
    Hepatitis A virus (5 min)
    Rhinovirus (5 min)
    Rotavirus (5 min)    		 Hard Nonporous
    67619-38-5813 Clorox® Turbo™ Disinfectant Cleaner for Sprayer Devices Adenovirus Type 2 (2 min) Hard Nonporous

  • What is the difference between cleaning vs. sanitizing vs. disinfecting?

    Read more at “What’s the difference between cleaning, sanitizing and disinfecting?”

  • What is the difference between washing laundry and sanitizing it?

    It is important to understand the differences between cleaning and sanitizing your laundry. Cleaning — or in this case washing — laundry, removes dust, debris and dirt from a surface, whereas sanitizing reduces the number of bacteria present to levels acceptable by public health standards. Learn more about sanitizing clothing, bedding and towels at “How to sanitize clothes, bed sheets and towels.”

  • What are other ways to prevent the spread of mpox?

    You can find additional precautions from the CDC to prevent the spread of mpox at home on the CDC website.

Coronavirus

  • What Clorox products are eligible to use against COVID-19?

    You can find a full list of Clorox products that kill or are eligible for use against SARS-CoV-2 here.

  • Are Clorox Products effective against the new, variant COVID-19 strains?

    Yes. Clorox products that are EPA-registered against SARS-CoV-2, the virus that causes COVID-19, are expected to kill all strains of SARS-CoV-2.

    Visit our Products Effective Against Covid-19 page for a full list of products.

  • Will ingesting bleach help kill coronavirus?

    Bleach and other disinfectants are not suitable for consumption or injection under any circumstances. People should always read the label for proper usage instructions. Disinfecting surfaces with bleach and other disinfecting products is one of the ways to help stop the spread of COVID-19, according to the Centers for Disease Control. Our products are safe when used properly. It’s critical that everyone understands the facts in order to keep themselves safe and healthy, which is why we continue to educate people about how to use disinfectants safely and effectively against COVID-19.

  • Can I buy Clorox products directly from Clorox?

    Thank you for your interest in purchasing Clorox products directly from us. You can shop directly on our site and save on curated and custom cleaning bundles. Clorox products are also available through our retail partners by purchasing inside physical store locations, purchasing through their order and pick-up services, or through their online sites.

  • Do all Clorox products with bleach disinfect?

    Clorox sells several bleach products — some are labeled as disinfectants and others are not. To determine if a product disinfects, check the label. All our disinfecting products — registered with the United States Environmental Protection Agency (EPA) — prominently state their ability to kill germs.

  • What percentage alcohol is in Clorox® Disinfecting Wipes?

    The CDC recommends using an alcohol-based hand sanitizer with at least 60% alcohol, however the guidance on alcohol percentage is not pertinent to disinfectants, which use different active ingredients.

  • What is the difference between cleaning vs. sanitizing vs. disinfecting?

    Read more at “What’s the difference between cleaning, sanitizing and disinfecting?”

Products

Usage

Purchasing

  • Where can I find coupons?

    You can sign up for our email newsletter to get the latest news and promotional information at clorox.com/clorox-coupon-portal/ Note these are print-at-home manufacturers coupons that can be used with our retailers but not on Clorox.com.

  • Where can I buy your products?

    You can purchase our products online from our website or find our product availability in stores on the product detail page. Shop now

Managing Orders Placed on Clorox.com

  • How do I cancel an order placed on Clorox.com?

    For expedited assistance, please call Order Support Customer Care toll free at 800.489.4372. Our team will be happy to assist you.

  • How do I get a refund for an order placed on Clorox.com?

    You have 30 days to request a refund. The refund process is simple, please call our Order Support Customer Care team toll free at 800.489.4372 for assistance. Some limitations apply.

  • How do I track my order?

    You will receive email confirmation once your order has been shipped, which will contain a tracking number for your order. You can also easily track orders by logging in to your account here, then selecting “Track Orders & Order History.”

Managing My Account

  • How do I log in to my Clorox.com account?

    Click here to log in. If you do not have an account, click here to create an account.

  • How do I create a username and password?

    A username and password can be created by clicking here. Fill in the requested information. If you have ordered before we recommend providing the same email address used on your initial purchase. If you have not ordered before, select the corresponding option. After providing this information you will receive an email providing you with your username and password.

  • What if I forgot my username and password?

    If you have ordered before, but have forgotten your password or would like to reset your password, click here. Follow the provided steps. You will then be sent a link via email to create a new password. Check any spam or junk folders if you do not receive the email in your Inbox. Please note, for security purposes the reset link provided in the email will expire after 2 hours.

  • How do I update my mailing or billing address?

    Log in to your account to change billing or mailing address as well as review past or current orders.

  • How do I get in contact with Order Support Customer Care?

    For questions about orders placed on our website, email us at support@cloroxcleaningcare.zendesk.com, or call us toll free at 800.489.4372. Our team will be happy to assist you.

  • How do I edit my payment methods?

    If you have created a username and password, you can manage many aspects of your account. Click here to log in to your account. To add or remove a credit card, follow these simple steps:

    • Log in to your account
    • Select stored payment methods

    From there you may select Add a New Payment Method, or delete or edit existing payment methods.

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