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Frequently Asked Questions

Please see our FAQs, which include information about product availability.

Many people are reaching out to the Clorox Consumer Care team for information right now resulting in longer than normal wait times. To provide you with more immediate help please see the below answers to our frequently asked questions. Thank you for your patience and understanding.

Coronavirus

  • Will ingesting bleach help kill coronavirus?

    Bleach and other disinfectants are not suitable for consumption or injection under any circumstances. People should always read the label for proper usage instructions. Disinfecting surfaces with bleach and other disinfecting products is one of the ways to help stop the spread of COVID-19, according to the Centers for Disease Control. Our products are safe when used properly. It's critical that everyone understands the facts in order to keep themselves safe and healthy, which is why we continue to educate people about how to use disinfectants safely and effectively against COVID-19.

  • What Clorox products are eligible to use against coronavirus?

    The products listed here are eligible to be used against the COVID-19 on hard, non-porous surfaces. Per the EPA's Emerging Pathogen Policy, these products can be used against COVID-19 when used in accordance with the directions for use against the virus listed for each product on hard, non-porous surfaces.

  • I can't find Clorox products anywhere. Why is that?

    We recently stepped up production of our disinfecting products to meet the needs of our consumers. As you can understand, this is a fast-moving situation, and we have a Product Supply team in place that's working around the clock to ensure people have access to our disinfecting products.

    Please click on the first FAQ on this page, “What Clorox products are eligible to use against coronavirus?” for a full list of our retail products approved under EPA Emerging Pathogens policy. We have a number of products including Clorox® Disinfecting Bleach and Clorox® Clean Up + Bleach that that are considered effective against COVID-19.

  • I think I have encountered a fraudulent Website and/or Ad Pretending to Sell Clorox Products. What do I do?

    It's very disappointing to see fraudulent websites and ads trying to take advantage of people looking for disinfecting products amidst a global pandemic. Our legal team is actively working to take down these sites and ads as we become aware of them. Suspicious activity can be reported to our consumer affairs team at Clorox.com/contact-us. We encourage everyone to only purchase Clorox products from our authorized retail partners and never provide credit card information to unfamiliar websites. A list of retailers in your area can be found at Clorox.com/where-to-buy/.

  • When can I expect to see your products back in stores?

    We have stepped up production of our disinfecting products in response to unprecedented demand. It's hard to say exactly when specific retailers will have product in stock; it will vary from day to day, store to store and region to region. We are working around the clock to make sure as many people as possible have access to our disinfecting products. We ask consumers to do their part by buying only what they need. In times like these we all have to work together.
  • How are you prioritizing where to restock? Have you started allocations for retailers?

    Our goal is to provide as many people as possible with the disinfecting products they are seeking.  With that in mind we are working to restock as many different retailers and geographic locations as possible at this time.
  • Can I buy Clorox products directly from Clorox?

    Thank you for your interest in purchasing Clorox products directly from us.  Right now Clorox products are only available through our retail partners by purchasing inside physical locations, purchasing through their order and pick-up services or through their online sites. This is a fast-moving situation and it is hard to say when specific retailers will have product in stock as it varies by store and by region, but we have increased production of our disinfecting products and are working around the clock to ensure people have access to them.
  • Why does Clorox Disinfecting Wipes list human coronavirus on the label?

    Clorox Disinfecting Wipes are EPA registered to kill 99.9% of viruses and bacteria that cause cold and flu including the human coronavirus.  Coronaviruses are a large family of viruses ranging from the common cold to much more serious diseases. According to the CDC, COVID-19 is a new coronavirus strain. Clorox Disinfecting Wipes have demonstrated effectiveness against viruses similar to COVID-19 on hard, nonporous surfaces and are registered for emerging viral pathogens. Therefore, per the EPA Emerging Pathogen Policy, they can be used against COVID-19 when used as directed.  More information can be found here.
  • Do all Clorox products with bleach disinfect?

    Clorox sells several bleach products—some are labeled as disinfectants and others are not. To determine if a product disinfects, check the label. All our disinfecting products—registered with the United States Environmental Protection Agency (EPA)—prominently state their ability to kill germs.
  • What percentage alcohol is in Clorox Disinfecting Wipes?

    The CDC recommends using an alcohol-based hand sanitizer with at least 60% alcohol, however the guidance on alcohol percentage is not pertinent to disinfectants, which use different active ingredients. These products have demonstrated effectiveness against viruses similar to COVID-19 (formerly 2019-nCoV) on hard, nonporous surfaces. Therefore, per the EPA Emerging Pathogen Policy, these products can be used against COVID-19 when used as directed. For more information, refer to the CDC website at https://www.cdc.gov/coronavirus/2019-ncov/.
  • How are you supporting communities in need during the outbreak?

    The Clorox Company Foundation is making a wide-ranging series of grants to three organizations fighting coronavirus: Direct Relief, CDC Foundation Emergency Response Fund and the American Red Cross. The donations, totaling $5 Million, will specifically go toward "care for the caregivers" — people who are working with these public health organizations on the front lines to support public health. These donations are part of our longstanding history of providing support to public health organizations. 

Products

  • How long will my product last (shelf life)?

    All Clorox Equity & Fraganzia products shelf life is one year unless listed below:
    • Clorox® Fraganzia® Aerosol Air Freshener will last up to 3 years when stored at room temperature.
    • Clorox® ToiletWand® System has a 2 year shelf life of the cleaning pads.
    • Clorox® Automatic Toilet Bowl Cleaners should last anywhere from 2 to 4 months from initial use.
    • Clorox® 2 Dry has an indefinite shelf life if stored in a cool dry place.
    • Clorox® Oxi Magic® Powder has an indefinite shelf life if stored in a cool dry place.
  • Requests for MSDS sheets:

    The Clorox Company provides product information to support a safe and healthful work environment. Please find the Material Safety Data Sheets (MSDS) for our products at this link: www.thecloroxcompany.com/products/msds/
  • Ingredient Questions:

    You'll find detailed information on all of the ingredients we use in our products on the individual product pages within our site: clorox.com/products. You may also access information for all of the products that Clorox manufactures on our corporate website: http://www.thecloroxcompany.com/products/ingredients-inside/

Usage

Purchasing

  • Where can I find coupons?

    You can sign up for our email newsletter to get the latest news and promotional information at
  • Where can I buy your products?

    You can purchase our products on-line from our web site or find our list of stores at this link: clorox.com/where-to-buy/

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