Frequently Asked Questions
Please see our FAQs, which include information about product availability.
Many people are reaching out to the Clorox Consumer Care team for information right now resulting in longer than normal wait times. To provide you with more immediate help please see the below answers to our frequently asked questions. Thank you for your patience and understanding.
Where are the Clorox wipes?
We’re pushing as hard as we can to increase supply and expect continued improvement as we take additional actions to expand our production capabilities. Millions of our disinfecting products continue to reach stores, but demand remains understandably high. We understand the urgency to provide effective disinfecting products to consumers, and we take our role in fighting this pandemic very seriously. We are doing everything feasible to expand our supply capacity, including running our manufacturing facilities 24/7; adding more than 10 new suppliers in the last several months to help maximize product output; and of course, taking care of our frontline teams, who are critical to the overall effort.
Are Clorox Products effective against the new, variant COVID-19 strains?
Yes. Clorox products that are EPA-registered against SARS-CoV-2, the virus that causes COVID-19, or included on the EPA’s List N because they met the criteria to use against the SARS-CoV-2 based on the EPA’s Emerging Viral Pathogen Policy, which examines a product’s ability to kill a more challenging virus than SARS-CoV-2, are expected to kill all strains of SARS-CoV-2.
For a full list of products, visit Clorox.com.
What Clorox products received approval from the Environmental Protection Agency (EPA) for COVID-19 virus kill claim?
The products listed here received approval from the EPA for kill claims against SARS-CoV-2, the virus that causes COVID-19, when used as directed on hard, nonporous surfaces.
What does it mean to have an “approved kill claim”?
Once a disinfectant gets official EPA approval, it allows us to legally promote the disinfecting virus-killing claims on our product’s packaging and advertising.
Does that mean the other products you have listed do not kill Covid-19?
A number of Clorox products meet the criteria for inclusion on EPA List N: Disinfectants for use against SARS-CoV-2 (the virus that causes COVID-19). EPA’s List N includes disinfectants that have demonstrated efficacy against a pathogen that is more difficult to kill than SARS-CoV-2, or a human coronavirus similar to SARS-CoV-2, when used as directed on hard, nonporous surfaces. Find a list of these products here.
Will ingesting bleach help kill coronavirus?
Bleach and other disinfectants are not suitable for consumption or injection under any circumstances. People should always read the label for proper usage instructions. Disinfecting surfaces with bleach and other disinfecting products is one of the ways to help stop the spread of COVID-19, according to the Centers for Disease Control. Our products are safe when used properly. It’s critical that everyone understands the facts in order to keep themselves safe and healthy, which is why we continue to educate people about how to use disinfectants safely and effectively against COVID-19.
What Clorox products are eligible to use against coronavirus?
Some Clorox products have undergone third-party laboratory testing and received EPA approval for kill claims against SARS-CoV-2, the virus that causes COVID-19, when used as directed on hard, nonporous surfaces. Other Clorox products are included in the EPA’s List N, meaning they are disinfectants that have demonstrated efficacy against a pathogen that is more difficult to kill than SARS-CoV-2, or a human coronavirus similar to SARS-CoV-2, when used as directed on hard, nonporous surfaces. Find a list of Clorox products that kill or are eligible for use against SARS-CoV-2 here.
I can't find Clorox products anywhere. Why is that?
We’re pushing as hard as we can to increase supply and expect continued improvement as we take additional actions to expand our production capabilities. Millions of our disinfecting products continue to reach stores, but demand remains understandably high. We understand the urgency to provide effective disinfecting products to consumers, and we take our role in fighting this pandemic very seriously.
Please click on the FAQ “What Clorox products are eligible to use against coronavirus?” for a full list of our retail products approved under the EPA’s Emerging Pathogens policy. We have a number of products including Clorox® Disinfecting Bleach and Clorox® Clean Up + Bleach that that are considered effective against COVID-19.
I think I have encountered a fraudulent Website and/or Ad Pretending to Sell Clorox Products. What do I do?
It’s very disappointing to see fraudulent websites and ads trying to take advantage of people looking for disinfecting products amidst a global pandemic. Our legal team is actively working to take down these sites and ads as we become aware of them. Suspicious activity can be reported to our consumer affairs team at Clorox.com/contact-us. We encourage everyone to only purchase Clorox products from our authorized retail partners and never provide credit card information to unfamiliar websites. A list of retailers in your area can be found at Clorox.com/where-to-buy/.
When can I expect to see your products back in stores?
We continue to see unprecedented demand for disinfecting products, and our priority continues to be getting products to people and healthcare facilities. We’re running our cleaning plants 24/7 and we continue to add capacity for disinfecting products. The point at which people will see our products on shelves consistently will depend on demand.
How are you prioritizing where to restock? Have you started allocations for retailers?
Our goal is to provide as many people as possible with the disinfecting products they are seeking. With that in mind we are working to restock as many different retailers and geographic locations as possible at this time.
Can I buy Clorox products directly from Clorox?
Thank you for your interest in purchasing Clorox products directly from us. Right now Clorox products are only available through our retail partners by purchasing inside physical locations, purchasing through their order and pick-up services or through their online sites. This is a fast-moving situation and it is hard to say when specific retailers will have product in stock as it varies by store and by region, but we have increased production of our disinfecting products and are working around the clock to ensure people have access to them.
Why does Clorox Disinfecting Wipes list human coronavirus on the label?
Clorox Disinfecting Wipes are EPA registered to kill 99.9% of viruses and bacteria that cause cold and flu including the human coronavirus. Coronaviruses are a large family of viruses ranging from the common cold to much more serious diseases. According to the CDC, COVID-19 is a new coronavirus strain. Clorox Disinfecting Wipes have demonstrated effectiveness against viruses similar to COVID-19 on hard, nonporous surfaces and are registered for emerging viral pathogens. Therefore, per the EPA Emerging Pathogen Policy, they can be used against COVID-19 when used as directed. More information can be found here.
Do all Clorox products with bleach disinfect?
Clorox sells several bleach products—some are labeled as disinfectants and others are not. To determine if a product disinfects, check the label. All our disinfecting products—registered with the United States Environmental Protection Agency (EPA)—prominently state their ability to kill germs.
What percentage alcohol is in Clorox Disinfecting Wipes?
The CDC recommends using an alcohol-based hand sanitizer with at least 60% alcohol, however the guidance on alcohol percentage is not pertinent to disinfectants, which use different active ingredients. These products have demonstrated effectiveness against viruses similar to COVID-19 (formerly 2019-nCoV) on hard, nonporous surfaces. Therefore, per the EPA Emerging Pathogen Policy, these products can be used against COVID-19 when used as directed. For more information, refer to the CDC website at https://www.cdc.gov/coronavirus/2019-ncov/.
How are you supporting communities in need during the outbreak?
Right now, clean matters more than ever before. As we all try to keep our families healthy and safe, the need for Clorox products has reached extraordinary levels. We understand that you may be frustrated and even anxious if you’re left without a way to disinfect your home. We’re pushing as hard as we can to increase supply and expect continued improvement as we take additional actions to expand our production capabilities. Millions of our disinfecting products continue to reach stores, but demand remains understandably high. We understand the urgency to provide effective disinfecting products to consumers, and we take our role in fighting this pandemic very seriously. We are doing everything feasible to expand our supply capacity, including running our manufacturing facilities 24/7; adding more new suppliers to help maximize product output; and of course, taking care of our frontline teams, who are critical to the overall effort. To learn more about products that are effective against coronavirus and where to find them, explore the other questions on our FAQ page.
What is the difference between cleaning vs. sanitizing vs. disinfecting?
Requests for MSDS sheets:
The Clorox Company provides product information to support a safe and healthful work environment. Please find the Material Safety Data Sheets (MSDS) for our products at this link: www.thecloroxcompany.com/brands/safety-information/sds/.
You’ll find detailed information on all of the ingredients we use in our products on the individual product pages within our site: clorox.com/products. You may also access information for all of the products that Clorox manufactures on our corporate website: http://www.thecloroxcompany.com/products/ingredients-inside/
Is this safe to use if I have a septic system?
Clorox cleaning products do not contain any ingredients that will harm your septic system when used as directed.
Clorox has several products that disinfect. Below are links to each product for specific information on how to use each. We also provide a product selector tool that will help you find a product for your specific need: clorox.com/product-selector
Clorox® Bleach Foamer: clorox.com/products/clorox-bleach-foamer/
Clorox® Clean-Up® Cleaner + Bleach: clorox.com/products/clorox-clean-up-cleaner-bleach/
Clorox® Disinfecting Wipes: clorox.com/products/clorox-disinfecting-wipes/
Clorox® Germicidal Bleach: clorox.com/products/clorox-germicidal-bleach-concentrated/
Clorox® Disinfecting Bleach: clorox.com/products/clorox-disinfecting-bleach/
Clorox® Toilet Bowl Cleaner with Bleach: clorox.com/products/clorox-toilet-bowl-cleaner-with-bleach/
Can Clorox® Regular-Bleach be used to disinfect water?
Yes, Clorox® Regular-Bleach can be used to disinfect water.
1. Remove suspended particles by filtering or letting particles settle to the bottom.
2. Pour off clear water into a clean container.
3. Add 12 drops (1/8 teaspoon) of Clorox® Regular-Bleach (not scented or Clorox® Plus® bleaches) to two gallons of water (2 drops to 1 quart). For cloudy water, use 24 drops per two gallons of water (3 drops to 1 quart).
4. Allow the treated water to stand for 30 minutes. Water should have a slight bleach odor. If not, repeat and wait another 15 minutes. The treated water can then be made palatable by pouring it between clean containers several times.
See more at: clorox.com/products/clorox-disinfecting-bleach/
Troubleshooting Spraying Problems:
Our SMART TUBE® TECHNOLOGY is a built in tube that gets all the way to the bottom of the bottle – so you don’t have to. Watch our video to help you refill all your Clorox® SMART TUBE® TECHNOLOGY spray bottles from Clorox, Formula 409®, Tilex® and Green Works®: https://www.youtube.com/watch?v=XHqcRJEYoAs
Where can I find coupons?
You can sign up for our email newsletter to get the latest news and promotional information at clorox.com/clorox-coupon-portal/
Where can I buy your products?
You can purchase our products on-line from our web site or find our list of stores at this link: clorox.com/where-to-buy/