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Frequently Asked Questions about Coronavirus

Please see our FAQs, which include information about product availability.

Many people are reaching out to the Clorox Consumer Care team for information right now resulting in longer than normal wait times. To provide you with more immediate help please see the below answers to our frequently asked questions. Thank you for your patience and understanding.

  • What Clorox products are eligible to use against coronavirus?

    The products listed below are eligible to be used against the COVID-19 (formerly 2019-nCoV) on hard, non-porous surfaces. Per the EPA's Emerging Pathogen Policy, these products can be used against COVID-19 when used in accordance with the directions for use against the virus listed for each product in the table on hard, non-porous surfaces. For more information, refer to the CDC website at https://www.cdc.gov/coronavirus/2019-ncov/.

    Product Name EPA Reg. No. Follow directions for use against stated virus (contact time)
    Clorox® Bleach Foamer 5813-21
    1. Turn nozzle to "ON."
    2. Tilt bottle at a downward angle while spraying.
    3. Wait at least 30 seconds.
    4. Wipe with sponge or cloth.
    Clorox® Clean-Up® Cleaner + Bleach1 (Spray) 5813-21
    1. Remove excess dirt.
    2. Spray product 4-6 inches from surface until thoroughly wet.
    3. Let stand for 30 seconds.
    4. Rinse or wipe clean.
    Clorox® Clean-Up® Cleaner + Bleach1 (Use Dilution) 5813-21
    1. For heavily soiled surfaces, pre-clean surface before disinfecting.
    2. Mix 1/2 cup of this product per gallon of water.
    3. Wet surface completely with cloth or sponge.
    4. Let stand 5 minutes.
    5. Rinse or wipe clean.
    6. Allow to air dry.
    Clorox® Disinfecting Bathroom Bleach-Free Cleaner 5813-40
    1. Turn nozzle to "ON."
    2. Tilt bottle at a downward angle while spraying.
    3. Wait 10 minutes.
    4. Wipe with sponge or cloth.
    Clorox® Disinfecting Bathroom Cleaner 5813-40
    1. Turn nozzle to "ON."
    2. Tilt bottle at a downward angle while spraying.
    3. Wait 10 minutes.
    4. Wipe with sponge or cloth.
    Clorox® Scentiva® Bathroom Disinfecting Foamer 5813-40
    1. Spray 6-8 inches from surface.
    2. Allow foam to sit on surfaces for 10 minutes.
    3. Wipe and rinse.
    Clorox® Disinfecting Wipes1 5813-79
    1. Remove excess dirt.
    2. Wipe down surface.
    3. Let surface dry (needs to maintain surface contact for 4 minutes for disinfection).
    Clorox® Disinfecting Wipes1 To-Go-Pack 5813-79
    1. Remove excess dirt.
    2. Wipe down surface.
    3. Let surface dry (needs to maintain surface contact for 4 minutes for disinfection).
    Clorox® Disinfecting Wipes3 5813-79
    1. Remove excess dirt.
    2. Wipe down surface.
    3. Let surface dry (needs to maintain surface contact for 4 minutes for disinfection).
    Clorox® Disinfecting Wipes8 5813-79
    1. Remove excess dirt.
    2. Wipe down surface.
    3. Let surface dry (needs to maintain surface contact for 4 minutes for disinfection).
    Clorox® Disinfecting Wipes with Micro-Scrubbers (Planned discontinuation in July 2020) 5813-79
    1. Remove excess dirt.
    2. Wipe down surface.
    3. Let surface dry (needs to maintain surface contact for 4 minutes for disinfection).
    Clorox® Disinfecting Wipes with Ultra Strength Blue Fibers 5813-79
    1. Remove excess dirt.
    2. Wipe down surface.
    3. Let surface dry (needs to maintain surface contact for 4 minutes for disinfection).
    Clorox® Scentiva® Disinfecting Wipes1 5813-79
    1. Remove excess dirt.
    2. Wipe down surface.
    3. Let surface dry (needs to maintain surface contact for 4 minutes for disinfection).
    Clorox® Ultra Clean Disinfecting Wipes 5813-79
    1. Remove excess dirt.
    2. Wipe down surface.
    3. Let surface dry (needs to maintain surface contact for 4 minutes for disinfection).
    Clorox® Toilet Bowl Cleaner - with Bleach 5813-89
    1. Flush toilet.
    2. Apply 6 oz. under and around rim.
    3. Scrub entire bowl.
    4. Let sit for 10 minutes.
    5. Flush toilet.
    Clorox® Toilet Bowl Cleaner Bleach 5813-89
    1. Flush toilet.
    2. Apply 6 oz. under and around rim.
    3. Scrub entire bowl.
    4. Let sit for 10 minutes.
    5. Flush toilet.
    Clorox® Toilet Bowl Cleaner Clinging Bleach Gel 5813-89
    1. Flush toilet.
    2. Apply 6 oz. under and around rim.
    3. Scrub entire bowl.
    4. Let sit for 10 minutes.
    5. Flush toilet.
    Clorox® Multi-Surface Cleaner + Bleach 5813-105
    1. Spray 6-8 inches from surface until thoroughly wet.
    2. Let stand 1 minute.
    3. Wipe with a clean cloth or paper towel or allow to air dry.
    4. Rinse surfaces that may come in contact with food with potable water. For all other surfaces, no rinsing is required.
    Clorox® Pet Solutions Advanced Formula Disinfecting Stain & Odor Remover 5813-110
    1. Spray directly onto pet stain until completely covered.
    2. Let sit for 5 minutes.
    3. Rinse with water.
    4. Or wipe with a clean, damp cloth.
    Clorox® Disinfecting Bleach2 5813-111
    1. Pre-wash surface.
    2. Mop or wipe with solution of 1/2 cup bleach to 1 gallon of water.
    3. Allow solution to contact surface for at least 5 minutes.
    4. Rinse well with clean water and let surface air dry.
    Clorox® Mold Eliminator (Planned discontinuation in July 2020) 5813-111
    1. Pre-wash surface.
    2. Mop or wipe with solution of 1/2 cup bleach to 1 gallon of water.
    3. Allow solution to contact surface for at least 5 minutes.
    4. Rinse well and let air dry.
    Clorox® Disinfecting Wet Mopping Cloths (Available May 2020) 5813-113
    1. Attach cloth to sweeper head.
    2. Mop floor.
    3. Let air dry (needs to maintain surface contact for 4 minutes for disinfection).
    Clorox® Scentiva® Disinfecting Wet Mopping Cloths 5813-113
    1. Attach cloth to sweeper head.
    2. Mop floor.
    3. Let air dry (needs to maintain surface contact for 4 minutes for disinfection).
    Clorox® Performance Bleach1 5813-114
    1. Pre-wash surface.
    2. Mop or wipe with solution of 1/2 cup bleach to 1 gallon of water.
    3. Allow solution to contact surface for at least 5 minutes.
    4. Rinse well with clean water and let surface air dry.
    Clorox® Germicidal Bleach3 5813-114
    1. Pre-wash surface.
    2. Mop or wipe with solution of 1/2 cup bleach to 1 gallon of water.
    3. Allow solution to contact surface for at least 5 minutes.
    4. Rinse well with clean water and let surface air dry.
    Clorox® Scentiva® Bathroom Disinfecting Foam Cleaner 5813-115
    1. Spray 6-8 inches from surface.
    2. Allow foam to sit for 5 minutes.
    3. Wipe and rinse.
    Clorox® Disinfecting Bleach 5813-120
    1. Pre-wash surface.
    2. Mop or wipe with solution of 1/3 cup bleach to 1 gallon of water.
    3. Allow solution to contact surface for at least 6 minutes.
    4. Rinse well with clean water and let surface air dry.
    Clorox® Germicidal Bleach4 5813-121
    1. Pre-wash surface.
    2. Mop or wipe with solution of 1/3 cup bleach to 1 gallon of water.
    3. Allow solution to contact surface for at least 6 minutes.
    4. Rinse well with clean water and let surface air dry.
    Clorox® Performance Bleach2 5813-121
    1. Pre-wash surface.
    2. Mop or wipe with solution of 1/3 cup bleach to 1 gallon of water.
    3. Allow solution to contact surface for at least 6 minutes.
    4. Rinse well with clean water and let surface air dry.
    Clorox® 4 in One Disinfecting Spray 67619-29-5813
    1. Hold can upright 6-8 inches from surface.
    2. Spray surface until thoroughly wet.
    3. Let stand for 5 minutes.
    4. Allow to air dry.
    5. Rinse with potable water for food contact surfaces.
    Clorox® Fabric Sanitizer1 67619-29-5813
    1. Spray to pre-treat odors and stains.
    2. Wait 5 minutes.
    3. Machine wash with your favorite detergent as usual.

    EPA suggests that a product with a claim against a human coronavirus can be used if a product with the emerging viral pathogen claim is not available. Clorox has the following products with a claim against another type of human coronavirus that is different to SARS-CoV-2. The contact time listed may be shorter than for the products listed above but this is because coronaviruses are enveloped viruses and easier to kill than the large or small non-enveloped pathogens required for the emerging viral pathogen guidance.

    Product Name EPA Reg. No. Follow directions for use against stated virus (contact time)
    Clorox® Scentiva® Disinfecting Multi-Surface Cleaner 5813-73
    1. Spray 6-8 inches from soiled surface.
    2. Let sit for 30 seconds.
    3. Wipe clean with a dry paper towel or lint-free cloth.
    4. Repeat for heavily soiled areas.
    Formula 409® Multi-Surface Cleaner 5813-73
    1. Spray on soiled surface.
    2. Let sit for 30 seconds.
    3. Wipe clean with a dry paper towel or lint-free cloth.
    Clorox® Disinfecting ToiletWand® Refills 5813-93
    1. Empty toilet bowl before cleaning.
    2. Open pouch of disposable cleaning heads.
    3. Push handle straight down onto cleaning head until it clicks into place.
    4. Dip cleaning head in toilet bowl water for 1-2 seconds.
    5. Scrub entire toilet bowl above water line.
    6. Let stand for 10 minutes.
    7. Hold wand over trash and press side button forward to release.
    8. Flush toilet to rinse.
    Clorox® ToiletWand® Disposable Toilet Cleaning System 5813-93
    1. Empty toilet bowl before cleaning.
    2. Open pouch of disposable cleaning heads.
    3. Push handle straight down onto cleaning head until it clicks into place.
    4. Dip cleaning head in toilet bowl water for 1-2 seconds.
    5. Scrub entire toilet bowl above water line.
    6. Let stand for 10 minutes.
    7. Hold wand over trash and press side button forward to release.
    8. Flush toilet to rinse.
    Clorox® ToiletWand® Toilet Cleaning Kit 5813-93
    1. Empty toilet bowl before cleaning.
    2. Open pouch of disposable cleaning heads.
    3. Push handle straight down onto cleaning head until it clicks into place.
    4. Dip cleaning head in toilet bowl water for 1-2 seconds.
    5. Scrub entire toilet bowl above water line.
    6. Let stand for 10 minutes.
    7. Hold wand over trash and press side button forward to release.
    8. Flush toilet to rinse.
    Clorox® Scentiva Bathroom Disinfecting ToiletWand® Refills 5813-93
    1. Empty toilet bowl before cleaning.
    2. Open pouch of disposable cleaning heads.
    3. Push handle straight down onto cleaning head until it clicks into place.
    4. Dip cleaning head in toilet bowl water for 1-2 seconds.
    5. Scrub entire toilet bowl above water line.
    6. Let stand for 10 minutes.
    7. Hold wand over trash and press side button forward to release.
    8. Flush toilet to rinse.
  • I can't find Clorox products anywhere. Why is that?

    We recently stepped up production of our disinfecting products to meet the needs of our consumers. As you can understand, this is a fast-moving situation, and we have a Product Supply team in place that's working around the clock to ensure people have access to our disinfecting products.

    Please click on the first FAQ on this page, “What Clorox products are eligible to use against coronavirus?” for a full list of our retail products approved under EPA Emerging Pathogens policy. We have a number of products including Clorox® Disinfecting Bleach and Clorox® Clean Up + Bleach that that are considered effective against COVID-19.

  • Why is your store locator missing?

    We apologize for the inconvenience removing our store locator has caused, we realized it was no longer providing accurate information. Our priority right now – and the best way to address this at the moment – is removing the locator until the issue can be fixed. We are continuing to work with our retail partners to replenish store shelves as fast as possible.
  • When can I expect to see your products back in stores?

    We have stepped up production of our disinfecting products in response to unprecedented demand. It's hard to say exactly when specific retailers will have product in stock; it will vary from day to day, store to store and region to region. We are working around the clock to make sure as many people as possible have access to our disinfecting products. We ask consumers to do their part by buying only what they need. In times like these we all have to work together.
  • How are you prioritizing where to restock? Have you started allocations for retailers?

    Our goal is to provide as many people as possible with the disinfecting products they are seeking.  With that in mind we are working to restock as many different retailers and geographic locations as possible at this time.
  • Can I buy Clorox products directly from Clorox?

    Thank you for your interest in purchasing Clorox products directly from us.  Right now Clorox products are only available through our retail partners by purchasing inside physical locations, purchasing through their order and pick-up services or through their online sites. This is a fast-moving situation and it is hard to say when specific retailers will have product in stock as it varies by store and by region, but we have increased production of our disinfecting products and are working around the clock to ensure people have access to them.
  • Why does Clorox Disinfecting Wipes list Human Coronavirus on the label?

    Clorox Disinfecting Wipes are EPA registered to kill 99.9% of viruses and bacteria that cause cold and flu including the Human Coronavirus.  Coronaviruses are a large family of viruses ranging from the common cold to much more serious diseases. According to the CDC, COVID-19 is a new coronavirus strain. Clorox Disinfecting Wipes have demonstrated effectiveness against viruses similar to SARS-CoV-2 on hard, nonporous surfaces and are registered for emerging viral pathogens. Therefore, per the EPA Emerging Pathogen Policy, they can be used against SARS-CoV-2 when used as directed.  More information can be found here.
  • Do all Clorox products with bleach disinfect?

    Clorox sells several bleach products—some are labeled as disinfectants and others are not. To determine if a product disinfects, check the label. All our disinfecting products—registered with the United States Environmental Protection Agency (EPA)—prominently state their ability to kill germs.
  • What percentage alcohol is in Clorox Disinfecting Wipes?

    The CDC recommends using an alcohol-based hand sanitizer with at least 60% alcohol, however the guidance on alcohol percentage is not pertinent to disinfectants, which use different active ingredients. These products have demonstrated effectiveness against viruses similar to COVID-19 (formerly 2019-nCoV) on hard, nonporous surfaces. Therefore, per the EPA Emerging Pathogen Policy, these products can be used against COVID-19 when used as directed. For more information, refer to the CDC website at https://www.cdc.gov/coronavirus/2019-ncov/.
  • How are you supporting communities in need during the outbreak?

    The Clorox Company Foundation is making a wide-ranging series of grants to three organizations fighting coronavirus: Direct Relief, CDC Foundation Emergency Response Fund and the American Red Cross. The donations, totaling $5 Million, will specifically go toward "care for the caregivers" — people who are working with these public health organizations on the front lines to support public health. These donations are part of our longstanding history of providing support to public health organizations. 

Products

  • How long will my product last (shelf life)?

    All Clorox Equity & Fraganzia products shelf life is one year unless listed below:
    • Clorox® Fraganzia® Aerosol Air Freshener will last up to 3 years when stored at room temperature.
    • Clorox® ToiletWand® System has a 2 year shelf life of the cleaning pads.
    • Clorox® Automatic Toilet Bowl Cleaners should last anywhere from 2 to 4 months from initial use.
    • Clorox® 2 Dry has an indefinite shelf life if stored in a cool dry place.
    • Clorox® Oxi Magic® Powder has an indefinite shelf life if stored in a cool dry place.
  • Requests for MSDS sheets:

    The Clorox Company provides product information to support a safe and healthful work environment. Please find the Material Safety Data Sheets (MSDS) for our products at this link: www.thecloroxcompany.com/products/msds/
  • Ingredient Questions:

    You'll find detailed information on all of the ingredients we use in our products on the individual product pages within our site: clorox.com/products. You may also access information for all of the products that Clorox manufactures on our corporate website: http://www.thecloroxcompany.com/products/ingredients-inside/

Usage

Purchasing

  • Where can I find coupons?

    You can sign up for our email newsletter to get the latest news and promotional information at
  • Where can I buy your products?

    You can purchase our products on-line from our web site or find our list of stores at this link: clorox.com/where-to-buy/

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