Skip to main navigation Skip to content Skip to footer

Frequently Asked Questions

Please see our FAQs, which include information about product availability.

Many people are reaching out to the Clorox Consumer Care team for information right now resulting in longer than normal wait times. To provide you with more immediate help please see the below answers to our frequently asked questions. Thank you for your patience and understanding.

  • Where are the Clorox wipes?

    We’re pushing as hard as we can to increase supply and expect continued improvement as we take additional actions to expand our production capabilities. Millions of our disinfecting products continue to reach stores, but demand remains understandably high. We understand the urgency to provide effective disinfecting products to consumers, and we take our role in fighting this pandemic very seriously. We are doing everything feasible to expand our supply capacity, including running our manufacturing facilities 24/7; adding more than 10 new suppliers in the last several months to help maximize product output; and of course, taking care of our frontline teams, who are critical to the overall effort.

Coronavirus

  • What Clorox products received approval from the Environmental Protection Agency (EPA) for COVID-19 virus kill claim?

    Clorox® Disinfecting Wipes (requiring only a 30 second contact time)
    Clorox® Scentiva® Disinfecting Wipes (requiring only a 30 second contact time - all scents)

  • What does it mean to have an “approved kill claim”?

    Once a disinfectant gets official EPA approval, it allows us to legally promote the disinfecting virus-killing claims on our product's packaging and advertising.

  • Does that mean the other products you have listed do not kill Covid-19?

    A number of Clorox products are considered effective against the COVID-19 virus under the EPA Emerging Viral Pathogen Policy, which looks at a product's ability to kill a more challenging virus than the COVID-19 virus. These products can continue to be used against the COVID-19 virus. For a full list of these products, usage instructions and more information about disinfecting and COVID-19, visit Clorox.com.

  • Will ingesting bleach help kill coronavirus?

    Bleach and other disinfectants are not suitable for consumption or injection under any circumstances. People should always read the label for proper usage instructions. Disinfecting surfaces with bleach and other disinfecting products is one of the ways to help stop the spread of COVID-19, according to the Centers for Disease Control. Our products are safe when used properly. It's critical that everyone understands the facts in order to keep themselves safe and healthy, which is why we continue to educate people about how to use disinfectants safely and effectively against COVID-19.

  • What Clorox products are eligible to use against coronavirus?

    The products listed here are eligible to be used against the COVID-19 on hard, non-porous surfaces. Per the EPA's Emerging Pathogen Policy, these products can be used against COVID-19 when used in accordance with the directions for use against the virus listed for each product on hard, non-porous surfaces.

  • I can't find Clorox products anywhere. Why is that?

    We’re pushing as hard as we can to increase supply and expect continued improvement as we take additional actions to expand our production capabilities. Millions of our disinfecting products continue to reach stores, but demand remains understandably high. We understand the urgency to provide effective disinfecting products to consumers, and we take our role in fighting this pandemic very seriously.

    Please click on the FAQ “What Clorox products are eligible to use against coronavirus?” for a full list of our retail products approved under the EPA’s Emerging Pathogens policy. We have a number of products including Clorox® Disinfecting Bleach and Clorox® Clean Up + Bleach that that are considered effective against COVID-19.

  • I think I have encountered a fraudulent Website and/or Ad Pretending to Sell Clorox Products. What do I do?

    It's very disappointing to see fraudulent websites and ads trying to take advantage of people looking for disinfecting products amidst a global pandemic. Our legal team is actively working to take down these sites and ads as we become aware of them. Suspicious activity can be reported to our consumer affairs team at Clorox.com/contact-us. We encourage everyone to only purchase Clorox products from our authorized retail partners and never provide credit card information to unfamiliar websites. A list of retailers in your area can be found at Clorox.com/where-to-buy/.

  • When can I expect to see your products back in stores?

    We continue to see unprecedented demand for disinfecting products, and our priority continues to be getting products to people and healthcare facilities. We’re running our cleaning plants 24/7 and we continue to add capacity for disinfecting products. The point at which people will see our products on shelves consistently will depend on demand.
  • How are you prioritizing where to restock? Have you started allocations for retailers?

    Our goal is to provide as many people as possible with the disinfecting products they are seeking.  With that in mind we are working to restock as many different retailers and geographic locations as possible at this time.
  • Can I buy Clorox products directly from Clorox?

    Thank you for your interest in purchasing Clorox products directly from us.  Right now Clorox products are only available through our retail partners by purchasing inside physical locations, purchasing through their order and pick-up services or through their online sites. This is a fast-moving situation and it is hard to say when specific retailers will have product in stock as it varies by store and by region, but we have increased production of our disinfecting products and are working around the clock to ensure people have access to them.
  • Why does Clorox Disinfecting Wipes list human coronavirus on the label?

    Clorox Disinfecting Wipes are EPA registered to kill 99.9% of viruses and bacteria that cause cold and flu including the human coronavirus.  Coronaviruses are a large family of viruses ranging from the common cold to much more serious diseases. According to the CDC, COVID-19 is a new coronavirus strain. Clorox Disinfecting Wipes have demonstrated effectiveness against viruses similar to COVID-19 on hard, nonporous surfaces and are registered for emerging viral pathogens. Therefore, per the EPA Emerging Pathogen Policy, they can be used against COVID-19 when used as directed.  More information can be found here.
  • Do all Clorox products with bleach disinfect?

    Clorox sells several bleach products—some are labeled as disinfectants and others are not. To determine if a product disinfects, check the label. All our disinfecting products—registered with the United States Environmental Protection Agency (EPA)—prominently state their ability to kill germs.
  • What percentage alcohol is in Clorox Disinfecting Wipes?

    The CDC recommends using an alcohol-based hand sanitizer with at least 60% alcohol, however the guidance on alcohol percentage is not pertinent to disinfectants, which use different active ingredients. These products have demonstrated effectiveness against viruses similar to COVID-19 (formerly 2019-nCoV) on hard, nonporous surfaces. Therefore, per the EPA Emerging Pathogen Policy, these products can be used against COVID-19 when used as directed. For more information, refer to the CDC website at https://www.cdc.gov/coronavirus/2019-ncov/.
  • How are you supporting communities in need during the outbreak?

    Right now, clean matters more than ever before. As we all try to keep our families healthy and safe, the need for Clorox products has reached extraordinary levels. We understand that you may be frustrated and even anxious if you're left without a way to disinfect your home. We’re pushing as hard as we can to increase supply and expect continued improvement as we take additional actions to expand our production capabilities. Millions of our disinfecting products continue to reach stores, but demand remains understandably high. We understand the urgency to provide effective disinfecting products to consumers, and we take our role in fighting this pandemic very seriously. We are doing everything feasible to expand our supply capacity, including running our manufacturing facilities 24/7; adding more new suppliers to help maximize product output; and of course, taking care of our frontline teams, who are critical to the overall effort. To learn more about products that are effective against coronavirus and where to find them, explore the other questions on our FAQ page.

Products

Usage

Purchasing

  • Where can I find coupons?

    You can sign up for our email newsletter to get the latest news and promotional information at
  • Where can I buy your products?

    You can purchase our products on-line from our web site or find our list of stores at this link: clorox.com/where-to-buy/

Still Have a Question?

Let's Connect

Contact Us